Yes shipping is free for all snowboards and splitboards
We use FedEx, UPS and DHL. Shipping time is typically 4-7 work days. If you’re located in Australia or any other distant location expect up to 14 days. US orders are shipped from our Washington warehouse with UPS. Tracking number will be mailed as soon as shippers has logged your package.

I got a mail saying my order is completed, what does that mean?

When you get a mail saying your order is “Completed” it means your order is getting packed and ready for collection by shipper.

Kustom Checkout

With Kustom Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you. 

You can choose between following payment methods: invoice, part payment, cards or bank payments – all equally safe! By using Kustom Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. Klarna is offered in Sweden, Germany and Austria.

Stranda Snowboards organization ID with Klarna Bank AB is SE559048525501.

US Payments

For US customers Stripe offers most common payment options like card, Apple-, Google pay etcetera.

If you experience problems with you card provider, send us a mail and we may be able to solve you problem with banktransfer or a PayPal invoice.

Sales tax and duties

IMPORTANT NOTICE FOR US CUSTOMERS

All US orders shipped after September 10 2025 will be fullfilled from our US warehouse if not otherwhise stated. For you as a customer this means no tariffs will be added to your order.

If you’re inside the European Union and Norway all prices shown includes VAT/sales Tax. There will be no extra duties applied.

If you shop from outside EU and Norway prices are shown WITHOUT tax. Ordering from Switzerland, UK, USA, Canada – prices shown are in respective currency. Rest of the world  in Euro. Local import duties could arise.

As EU/Sweden and Canada has entered the the CETAs trade agreement there should be no duties applied on orders shipped. Local sales tax may apply which is the same as when you would shop locally. UPS fees may apply for the collection of sales tax.

We can not ship direct to Andorra due to FedEx and UPS rates. When ordering give us a Spanish shipping adress for you to pick up from.

Tax Clarifications for non EU customers.
You are responsible for all sales tax, import duties, and brokerage fees.
Sales tax rate depends on the state you live in.
We cannot reimburse these tax and import costs under any circumstances.
If you refuse delivery or do not pick up your order, it will not automatically return to us. Taxes and duties will still apply. If unpaid, UPS/FedEx may destroy the goods, if that happens, we cannot recover or refund your order.
If you return an order we cannot refund the tax and import costs.

Inform yourself about import regulations in your country if you’re ordering from outside the EU. You as the importer of goods are responsible for possible duties and taxes.

Stranda har sitt lager i Sverige, men är registrerade för norsk MVA vilket innebär att du slipper “tullfakturor” när du beställer från oss. Priserna du ser är inklusive norsk MVA och inkluderar också frakt dörr-till-dörr (gäller splitboards, snowboards och splitboardpaket).

If you’re inside the European Union and Norway all prices shown includes VAT/sales Tax. There will be no extra duties applied.

Stranda Snowboards guarantees that all snowboards sold in our online store or by authorized dealers are free of defects in material and/or craftsmanship for a limited period of 4 years from the date of purchase.

This Limited Warranty applies only to the original retail purchaser (“Original Owner”) of the product and is non-transferable. Proof of purchase from an authorized dealer is required to make a warranty claim under this Limited Warranty.

In addition to the consumer’s statutory rights under applicable EU and national consumer protection laws, the Company warrants that its products are free from defects in materials and workmanship under normal use and proper care for a period of 4 years from the original date of purchase, unless otherwise stated.

If you wish to return a faulty product, please email us a detailed description of the problem and some photos, so we can assess your complaint and advise you on the next step as quickly as possible.

This warranty is void if the product has in any way been modified, changed or altered, unless we have authorized these changes in writing. 

The warranty does NOT cover:

Damage caused by hitting rocks or other types of impact is NOT COVERED by our 4-year warranty.

Any damage caused by, related to, or resulting from, changes made after purchase. Cracks in the lacquer and non-structural cracks on used snowboards. Scratches, chips, and/or indentations in the topsheet. Graphic fading, discoloration, or other small blemishes that do not impair performance. Abrasion. Damage caused by improper mounting of bindings. Damage caused by using the wrong length screws to mount bindings. Spinning or stripped inserts caused by improper mounting of binding hardware.

Customers/dealers are responsible for shipping charges when sending boards for a warranty inspection.

Return shipping costs for valid claims will be covered by Stranda Snowboards.

Want to return your product?
No problem! There is a 30-day return period for all orders. Products must be returned with unbroken original packaging and in the box they were shipped in. Any hangtags or stickers must be attached to the product. If you do not return the packaging and hangtags, we reserve the right to charge an administration fee of 20% of the product’s value. A full refund excluding the cost of return shipment will be paid into the original payment account within 14 days of receiving your return.

If you wish to return a faulty product, please email us a detailed description of the fault and some photos, so we can assess your complaint and advise you on the next step as quickly as possible.

We will refund the shipping costs:
– If the product is defective or if a system error occurred during the order process, resulting in you receiving the wrong product.
For all other returns, you are responsible for return shipping costs.

No refunds for items returned without prior notice.

Tariffs, import taxes, etc., can lead to high charges on returns from non-EU countries. All returns should be done with a return label sent from us.

Discounted sales and exchanges:

Please note that discounted items are final sale and cannot be returned. We are not able to process direct exchanges, but you can return your item and place a new order.

At Stranda Snowboards, we want to provide useful advice and help you choose the right longboard for your ultimate experience.

If you have further questions, need help, or would like individual consultancy, please contact us using the form on this page or send an email to hithere@strandasnowboards.com. We’ll normally get back to you in a couple of hours, depending on your time zone. On weekdays, we aim to answer your e-mail within 24 hours.

1. Insurance

Adequate travel or accident insurance is a condition of your contract with either us or the supplier in question, as applicable. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including but not limited to: medical and repatriation costs) in the event of accident or illness; loss of baggage and money; and other expenses. Failure to disclose relevant information may affect your insurance. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available.

2. Your Responsibilities

You are responsible for checking-in for flights at the correct time and for presenting yourself to take up all pre-booked components of your arrangements. We cannot accept responsibility for missed flights or trains as a result of late check-ins and no credit or refunds will be given if you fail to take up any component of your booked arrangements.

By booking a Stranda course you will be taking advantage of a huge amount of experience and expertise. The instructors and mountain guides are well trained in the safety aspects of snowboarding in the mountains. They can advise, help and lead you. However snowboarding involves an element of risk, which you must accept as inherent to the sport. You must take responsibility over your own actions and decisions when skiing on the mountain either by yourself or within a Stranda lesson group. It is known that accidents do happen as part of snowboarding. By booking on a Stranda snowboard course or backcountry trip you will be accepting the risk involved and accepting that an accident may happen. You will also be responsible for deciding to take part in any activity whether an exercise, a particular technique, snowboarding a particular slope, snowboarding a particular speed or snowboarding particular snow textures. We or the instructors and mountain guides working on behalf of Stranda cannot be held responsible for accidents and your actions. If at any point you wish not to take part in an activity for any reason then you must let the instructor or mountain guide know immediately.

3. Minimum Ability Levels

On each course there is a minimum acceptable snowboard ability level. It can sometimes be difficult to judge your level and you may find that your snowboard level is below the minimum level for the course you have booked. Usually we are able to cater for this eventuality; however, on some occasions we may need to transfer you into another appropriate course with a ski school or arrange private instruction with another instructor. These alternative lessons may vary in duration and may not be equivalent to the original course booked. Any additional costs incurred for these additional lessons will be payable by you directly to the snowboard school.

In the event that due to your absence from the course (due to injury or otherwise) your snowboarding ability becomes incompatible with the other participants of the group and it proves impractical to include you in any of the classes arranged by us or our suppliers, we undertake to discuss the situation with you but reserve the right to exclude you from any booked course or activity.

4. If You Cancel Your Booking

If you decide to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We recommend that you use recorded delivery. Since we incur costs in cancelling your arrangements, you will have to pay the applicable cancellation charges up to the maximum shown in the table below (the cancellation charge detailed is calculated on the basis of the total cost payable by the person cancelling, excluding insurance premiums and amendment charges which are not refundable in the event of the person to whom they apply cancelling).
Period before booked activity and or departure within which notice of Cancellation by you is received

Amount of cancellation charge
Between 120 – 60 days
10% of cost of booking (minimum charge 40 €)
Between 59 days – 30 days
70% of cost of booking
Between 29 – or less days
100% of cost of booking

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
We will deduct the cancellation charges from any monies you have already paid to us.

Transferring your Booking or Activity: In the event of cancellation you may be able to transfer your booking, to another person if we consider their current snowboard ability suitable for the course, and if all elements of the booking, including accommodation, are suitable to their needs. We reserve the right to refuse the transfer of bookings to another person.

5. If We Change or Cancel Your Booking

We may in exceptional circumstances be required to cancel your booking in which case a full refund of all monies paid will be made to you. We regret we cannot meet any expenses or losses that you may incur as a result of change or cancellation.

Very rarely, we may be forced by “force majeure” (see clause 11) to change or terminate all or some of your arrangements after departure. If this situation does occur, we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result.

6. Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier of the service in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, extreme weather events, fire, chemical or biological disaster and all similar events outside our control or the control of the supplier concerned.

Your security when shopping online is our highest priority. All personal data is treated confidentially and encrypted using SSL. We adhere to the high standards of our certifications in consumer protection and data, payment and delivery security.

Liability Disclaimer – Product Use
The Customer understands and accepts that snowboarding involve inherent risks of injury or death. By purchasing, renting, or using Stranda Snowboards AB products, the Customer voluntarily assumes all risks associated with their use.

Stranda Snowboards AB, its employees, and affiliates shall not be liable for any injury, loss, or damage resulting from the use or misuse of its products, except where such liability cannot be excluded under applicable law.
The Customer is responsible for ensuring proper setup, maintenance, and use of the equipment, and for following all safety guidelines and local regulations.