Frequently Asked Questions
Please read our FAQ before sending us a message.
Yes, that’s correct. Your board’s shipping is included in the price if you buy your Stranda longboard directly from us. And that commitment is WORLDWIDE, which is a massive saving if you’re comparing prices. You should normally receive your board 3-5 workdays after placing an order.
Free shipping only applies to our snowboard range.
You can pay using Paypal, credit card and Klarna
Simply select the option during checkout and login to your PayPal account or choose to pay with your card.
With Klarna Checkout you can shop online easily, flexibly and safely. By replying couple of easy questions you identify yourself in the service and can choose the best payment method for you.
You can choose between following payment methods: invoice, part payment, cards or bank payments – all equally safe! By using Klarna Checkout you agree terms of Klarna Bank AB (556737-0431, Sveavägen 46, 111 34 Stockholm). Terms can be found on checkout. If you have payment-related questions, we kindly ask you to contact Klarna customer service. Klarna is offered in Sweden, Germany and Austria.
Stranda Snowboards organization ID with Klarna Bank AB is SE559048525501.
Stranda Snowboards guarantees that all snowboards sold in our online store or by authorized dealers are free of defects in material and/or craftsmanship for a limited period of 3 years from the date of purchase.
If you wish to return a faulty product, please email us a detailed description of the problem and some photos, so we can assess your complaint and advise you on the next step as quickly as possible.
This warranty is void if the product has in any way been modified, changed or altered, unless we have authorized these changes in writing.
The warranty does NOT cover:
Damage caused by hitting rocks or other types of impact is NOT COVERED by our 3-year warranty.
Any damage caused by, related to, or resulting from, changes made after purchase. Cracks in the lacquer and non-structural cracks on used snowboards. Scratches, chips, and/or indentations in the topsheet. Graphic fading, discoloration, or other small blemishes that do not impair performance. Abrasion. Damage caused by improper mounting of bindings. Damage caused by using the wrong length screws to mount bindings. Spinning or stripped inserts caused by improper mounting of binding hardware.
Customers/dealers are responsible for shipping charges when sending boards for a warranty inspection.
Return shipping costs for valid claims will be covered by Stranda Snowboards.
Want to return or exchange a product?
No problem! There is a 21-day return period for all orders. Products must be returned with unbroken original packaging and in the box they were shipped in. Any hangtags or stickers must be attached to the product. If you do not return the packaging and hangtags, we reserve the right to charge an administration fee of 20% of the product’s value. A full refund will be paid into the original payment account within 14 days of receiving your return.
If you wish to return a faulty product, please email us a detailed description of the fault and some photos, so we can assess your complaint and advise you on the next step as quickly as possible.
We will refund the shipping costs:
– If the product is defective or if a system error occurred during the order process, resulting in you receiving the wrong product.
For all other returns, you are responsible for return shipping costs.
No refunds for items returned without prior notice.
Tariffs, import taxes, etc., can lead to high charges on returns from non-EU countries. This can be avoided if your courier files the correct documentation. PLEASE ASK US before returning any products, so we can help you avoid these costs.
Please contact us whenever you have questions.
Please ship returns to this address, INCLUDING a copy of the invoice:
Stranda Snowboards AB
134 66 Ingarö
At Stranda Snowboards, we want to provide useful advice and help you choose the right longboard for your ultimate experience.
If you have further questions, need help, or would like individual consultancy, please contact us using the form on this page or send an email to email@example.com. We’ll normally get back to you in a couple of hours, depending on your time zone. On weekdays, we aim to answer your e-mail within 24 hours.
Your security when shopping online is our highest priority. All personal data is treated confidentially and encrypted using SSL. We adhere to the high standards of our certifications in consumer protection and data, payment and delivery security.
Send us an email
E-mail us at firstname.lastname@example.org